Towards A Total Quality Culture

Faiez Hassan Seyal | March 1998 Introduction Having been involved in implementing Total Quality (TQ) in Pakistan, I am often asked about the progress being made by organizations in implementing TQ as a strategic issue. Based on our research of 70 medium-sized companies, an examination was made of key issues as they impact TQ. The first[…]

ISO 9000 – Abacus Experience in Pakistan

Faiez Hassan Seyal | Presented at “1st International Convention on Quality Control (ICQC-95)” organized by PIQC and EPB held at Karachi, Pakistan from October 7-9, 1995 ISO 9000[1] and TQM are probably the most talked about topics in Pakistani corporate world today. Very few businessmen, though actually realize what it really means to their businesses. The[…]

Total Quality Leadership (TQL) Model

Faiez Hassan Seyal | August 1996 Background After the World War II, Japan was in a state of crisis. It was struggling to rebuild its economy and put people to work. This involved more than just getting the factories running again. Even if they could get the production flowing, who would buy the goods that were[…]

Total Quality – A Strategic Issue for the 1990’s

Faiez Hassan Seyal | Presented at “2nd International Convention on Quality Control (ICQC-96)” organized by PIQC and EPB held at Karachi, Pakistan from October 1-3, 1996 Introduction Having been involved in implementing Total Quality (TQ) in Pakistan, I am often asked about the progress being made by organizations in implementing TQ as a strategic issue. Unfortunately,[…]

Total Quality Leadership (TQL): What and How Successful Leaders Do It?

Faiez Hassan Seyal | Presented at “3rd International Convention on Quality Control (ICQC-97)” organized by PIQC and EPB held at Karachi, Pakistan from October 7-9, 1997 Introduction In the past few years, an increased number of Pakistani companies have been struggling to implement total quality (TQ) initiatives. But we find that most of these TQ initiatives[…]